At LUX we understand that inviting anyone into your home has taken on a whole new meaning.

We were among the first to suspend service in Toronto and we took 2 weeks after we were permitted to return to acquire all of the appropriate PPE and train our team on how to use it correctly.

We are serious about the safety of our team and clients.

If you are considering a new cleaning service during the COVID-19 time period, you may want to ask these questions:

  1. How did you train your team on new protocols and correct use of PPE (video, email, zoom)? Do you have a training manual or equivalent outlining new protocols?
  2. Did you stop your residential cleaning during the government imposed shut down?
  3. What changed since you started back up?
  4. Are you paying your team for sick days? If not why would you expect them to stay home if they have any symptoms?
  5. Are your cleaners taking public transit to my home or have you taken other measures to protect them and your clients from exposure?
  6. Do your cleaners change teams often? Do they work with different team members depending on the day/week?
  7. Do your cleaners have a new mask for each client’s home?

These are important questions to ask during our “new normal”. At LUX we took the time to think through all aspects of our cleaning procedures and have made many changes.

  1. We had two training days via Zoom to train our team on our new procedures and proper use of PPE. We also made sure that they have a manual to refer to and to aid in learning.
  2. We shut down on March 19th and resumed service on June 1st.
  3. Some of our new protocol includes:
  4. a) The LUX team will wear masks at all times during your cleaning.

    b) We will be disinfecting equipment in between cleanings and have changed the way we are packing equipment and will bring in only what we will be using in your home.

    c) We have introduced a new hospital grade disinfectant product for high touch areas.

    d) We are asking clients to either leave their homes or stay in one room (which will not be cleaned) for the duration of their cleaning.

    e) We will not clean in any home where someone in the household has travelled in the last 14 days or is ill. We will not charge a cancellation fee if a client needs to cancel at the last minute due to illness.

    f) We will no longer make beds, pick up dirty clothes or touch towels and ask that our clients make sure they have moved these items out of areas that we clean.

  5. We will be paying our team if they are ill to ensure they do not come to work with even mild symptoms. We will also be asking anyone who has been ill to immediately be tested now that the rules around who can be tested have been loosened. If someone on the team is reporting that they have Covid symptoms, that team will not work again until they have all been tested.
  6. We have always transported our teams in between cleanings, but the team arrived at the first cleaning and left at the end of the day, usually on the TTC. We decided that the potential exposure on the TTC was too great and we are now picking up and dropping off each individual team member at their home each day – in a disinfected company vehicle.
  7. We have changed our team structure so that small groups of cleaners are always together and they do not ever come in contact with the other group (s). If we have a large deep clean, this will necessitate the cleaning be done over several days instead of in just one. However we think it is important to keep our group sizes under 5 and consistent every day/week/month.
  8. Our teams wear a fresh face mask for every cleaning.
  9. We will continue to use all of our pre-COVID-19 protocols including superwashed cloths, clean and packed separately for each cleaning, clean vacuums serviced daily (see other sections of our website for more).

Some may think we have gone too far, but we have always been the industry leaders for the best and most consistent cleaning service and feel it is our duty to get this as close to “right” as we can. Our employees are the most important part of our business and making sure they feel safe and confident is important to us.

Of course we are happy to discuss any other concerns you have before setting up your service.

Please email to inquire about how we can safely clean your home using the best trained teams and finest quality available.


LUX is a local business serving Mid-Town Toronto. Please see the areas of service maps below.