FAQ- We are not your ordinary Toronto Maid Service!

Do you provide in-home assessments and quotations for Toronto cleaning services?

Pre COVID-19 we did provide in person home assessments. We will now ask you to provide details and send pictures when required.

How long will the home assessment take?

That’s completely up to you. We can usually do a full assessment and quotation in 20-30 minutes but if you have a lot of questions or would like to get more detailed in your planning, please allow more time.

Do you provide anything in writing?

Yes. Your custom cleaning plan is in writing. It’s our written promise of service to you. This provides both of us with a valuable reference tool as we strive to be consistent and reliable.

How much do you cost?

Our goal is to provide the best value cleaning service in Toronto. This means that we need to provide you with great quality work at a reasonable price. However, unlike some companies, our rates don’t fluctuate wildly. And, we can’t be one of the “cheapest” cleaning companies in Toronto due to all the costs associated with running a professional company. Please see our rates page for more information.

While our professional staff is highly trained and efficient, they do take the appropriate amount of time to do quality work. After all, anybody can make a toilet LOOK clean in 60 seconds. To properly clean and polish that toilet takes a lot longer.

What forms of payment do you accept?

We accept Visa, Mastercard and Interac e-mail transfers.

Do you provide a receipt?

Yes. We can provide you with a written receipt (invoice) at the time of service.

Do you use environmentally friendly and green products and practices?

Yes. We are committed to making the minimum impact on the environment while providing the highest quality cleaning service to you. This goes beyond the non-toxic, fragrance free and eco-friendly products we use. Two or three person teams are more eco-friendly than one-person teams. We don’t use paper towels but only washable high quality microfibre and mira fibre cloths. We use high quality tools that last longer. We could go on but if you would like a complete list of our environmental approaches and practices, please contact LUX.

Do you bring all your own equipment and supplies?

Yes. Everything. That means you don’t have to worry about remembering to buy or put out any supplies. We also transport all tools and supplies to your home, with the cleaning team, for each cleaning.

We use “Better than HEPA” filtration vacuum systems. Our Toronto cleaning service can also use vapour steam technology when we deep clean your home and during our allergy clean services. We use truly green products (with Canadian and USA eco-seals) or all natural cleaning supplies and microfibre cloths.

Why don’t you use my vacuum?

We use only a canister style vacuum for the best clean. We like to vacuum stairs, curtains, vents, baseboards, cobwebs, under furniture and beds etc. – places where uprights can’t go. Also, our vacuums are true HEPA filtered (capturing all particles more than 1 micron 99.98% of the time) so when we run the vacuum for a couple of hours in your home, the air is fresh and dust free. If you have a well-maintained central-vac system in your home, we can use that if you prefer.

Will you use a beater bar vacuum on our expensive area rugs?

No. We use a brush floor tool that picks up all surface dirt but does not deteriorate the fine quality fibres. However, the beater bar powerhead is ideal for deep cleaning most wall-to-wall carpeting.

What if I have pets?

We love pets but we are now asking our clients to either take their dog with them when they go out while we are cleaning or keep their cat and/or dog in the room they have chosen to stay in while we are in your home. If your pet is in your home while we are cleaning, our team has been instructed to not touch any animals at this time.

Do you comply with all laws?

Yes. We comply with all local, provincial and federal laws, rules and regulations relating to licensing, marketing ethics, employment practices and workers rights. This does add cost to our prices and not all companies follow all the rules. Usually when a company offers you very low prices, it is the workers who are paying the price!

Are your employees checked out before they are hired?

Yes. They undergo a criminal record check. Also, their personal and employment references are thoroughly checked. Finally, they are fully trained, supervised and their performance is monitored for all of our Toronto maid services. Importantly, they need to provide documentation that they are legal to work in Canada so they can be covered under our company insurance.

Does your company carry insurance and are your employees fully bonded?

Yes to both. LUX carries a $2 million general liability insurance. We also pay all WSIB premiums and all of our employees are reference checked, policed checked, and legal to work in Canada. We can provide you proof of all insurance during our home assessments.

Do you work in teams?

Yes. We have found that 2-3 person teams work best for maintenance cleans and larger teams if you opt for an initial deep and detailed cleaning. With cleaning teams, we don’t “move in” when we clean. We get the job done efficiently and effectively in the minimum amount of time it takes to complete a quality cleaning job. Also, teams don’t get “burnt out” on your home like single cleaners can.

Will the same team clean each and every time?

If we return to your home every week or every other week, you will often have the same team for a few visits. However, we have a highly effective team training and management system and combine this with a client briefing system that captures your specific preferences and personal requests. Our clients find a very consistent service even though several teams will visit their home over the course of the year. If you have a 4-week or occasional service, you will likely have a different team visit your home each time.

Do we safety train our cleaning services staff?

Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimize injuries and accidents and avoid damage to clients property.

Do your staff wear street shoes in the house?

No. All our staff wear “Crocs” style shoes while cleaning and these are never worn outdoors. Since “Crocs” are designed for wet environments, they also provide an important safety tool for our cleaning teams.

Do your staff where uniforms?

Yes. They wear LUX designer T’s, clean jeans and “Crocs”.

Do you have logos on your cars?

Yes. We transport our teams in cars and vans with discreet branding on
the sides and back.

Do we use a quality control checklist for maid service?

Yes. Before we leave your home, our Team Leader goes through every room in your house and ensures that everything has been done properly according to your cleaning plan.

How can I give you feedback?

You can talk to your team manager, leave a note for the office staff, or you can e-mail management directly at service@luxclean.net and we will take care of you right away. We are always open to feedback as it helps us improve our customer service.

Do I need to be at home during the cleaning services?

At this time we are asking clients to leave their homes while we are cleaning. If this is not possible, we are asking clients to stay in one room for the duration of the cleaning. At no time should you have face to face contact with our team, even while practicing social distancing.

Do you clean condos?

Yes. And nanny suites, semi-detached, duplexes and town houses. Anywhere people call home, we LUX clean.

What days and hours can I have my home cleaned?

Our Toronto maid service teams work from Monday to Saturday from 9 a.m. to 6 p.m. We have added Saturdays to allow more flexibility to schedule clients who have multiple people working from home and simply cannot leave Monday to Friday. Saturday cleaning spots are limited.

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